Privacy Policy

Last updated: August 17, 2025

Welcome to Travancore Organic Fertilizer Co. (P) Ltd (“TOFCO”, “we”, “us”, or “our”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you
visit our website, contact us, or engage with our products and services, including organic fertilizers
and related agricultural solutions (collectively, the “Services”). By using our Services, you agree to
the practices described in this Policy.

1) Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.

2) Information We Collect

A. Information You Provide

  • Contact details such as name, email address, phone number, and address.
  • Business or order-related details including products requested or purchased, delivery information,
    payment confirmation, and communications with us.
  • Account details, if you create an account with us, such as login credentials and preferences.
  • Messages and enquiries you send via email, phone, WhatsApp, or website contact forms.

B. Information Collected Automatically

When you visit our website, we may automatically collect technical and usage information such as IP
address, device and browser type, pages visited, and interactions on the site. We use cookies and
similar technologies to operate, analyze, and improve our website and Services. You can control cookies
through your browser settings, but disabling cookies may affect site functionality.

C. Information from Third Parties

We may receive limited information from third-party service providers who assist us with website
hosting, payments, analytics, customer support, logistics, or delivery. These providers process
information under their own privacy policies and in accordance with our instructions.

3) How We Use Information

  • To provide and improve our Services, including processing orders, managing deliveries, handling
    returns, maintaining accounts, and improving user experience.
  • To communicate with you regarding enquiries, orders, updates, customer support, and important
    notices.
  • For marketing and promotional purposes, such as sharing information about our products and offers
    (you may opt out at any time).
  • To ensure safety, security, and fraud prevention, and to detect or prevent misuse or unlawful
    activity.
  • To comply with legal obligations, enforce our terms, and protect our rights, property, and users.

4) Sharing and Disclosure of Information

We may share your information with:

  • Service providers who perform services on our behalf, such as website hosting, payment processing,
    logistics, analytics, and customer support.
  • Business partners for promotions or marketing activities, subject to applicable law and your
    preferences.
  • Affiliates or related entities within our group for internal operational purposes.
  • Legal or regulatory authorities if required by law, legal process, or to protect rights, safety,
    and property.
  • Parties involved in business transfers, such as mergers, acquisitions, or sale of assets.

5) Your Choices and Rights

Depending on applicable law, you may have the right to:

  • Access, correct, or delete certain personal information.
  • Request data portability where applicable.
  • Restrict or object to certain processing of your information.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.

We may request reasonable information to verify your identity before responding to such requests and
will comply within timeframes required by applicable law.

6) Children’s Privacy

Our Services are not directed toward children, and we do not knowingly collect personal information
from children. If you believe that a child has provided personal information to us, please contact us
so we can take appropriate steps to delete such information.

7) Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal
information. However, no method of transmission or storage is completely secure. We retain personal
information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with
legal obligations, and resolve disputes.

8) International Data Processing

Our service providers may process information in locations outside your state or country. Where
required by law, we apply appropriate safeguards to protect personal information during such transfers.

9) Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal
information, please contact us:

Email: info@tofco.in
Phone: 08281 008 888